Figure Skating Coordinator

Job Title: Figure Skating Coordinator, War Memorial/Baptist Health IcePlex
Department: War Memorial - Figure Skating
Reports To: Figure Skating Director
FLSA: Exempt  
Employment Type: Full-Time
Location: Baptist Health IcePlex (War Memorial), Fort Lauderdale, FL

Job Summary:

The Figure Skating Coordinator is responsible for supporting the Figure Skating Director with the for the day-to-day management, organization and administration of all Baptist Health IcePlex Programming for the Figure Skating Department.

Job Functions:

Specific duties include but are not limited to:

• Communications between coaches, staff, athletes, parents and arena management.
• Input and manage all Learn to Skate, freestyle and other skating programming in the DaySmart point of sale (POS) system
• Inform customers of daily schedule and/or changes via email, social media, and phone.   
• Keep all customer accounts updated
• Act as figure monitor when needed
• Be a presence for families during Learn to Skate classes. Assist with running classes
• Resolve the Aging Report.
• Respond to all calls and emails in a timely manner
• Perform Manager on Duty shifts when needed
• Additional duties as assigned

Qualifications:

• Strong Skating Skills and understanding of the developmental pipeline
• Strong Computer Skills, including Microsoft Word, PowerPoint, and Excel, with the ability to quickly learn other software systems.
• Strong customer service skills, and ability to resolve conflict
• Strong communication skills, both internally with staff and externally with customers
• Detail oriented, well-organized, and able to work independently on assigned tasks while under pressure.
• The ability to work as a team player and have good self-motivational skills.
• Sound organizational and time management skills.
• Job reliability, diligence, dedication and attention to detail.
• Must be at least 18 years of age and have a valid driver’s license.
• A flexible schedule – ability to work nights, weekends and holidays as needed.

Physical Requirements:

• Be able to lift, push, and pull 50 pounds with no assistance.
• Sitting, standing, walking, kneeling
• Low to high decibel levels of noise
• Must be able to work in a cold environment and on the ice for extended periods of time

Work Environment

This position works in a professional ice hockey practice facility, where the noise level is generally high, crowd traffic is heavy, and temperatures are often cold; lights are bright or dark with occasional exposure to flashing lights

Position Type/Expected Hours of Work:
This is a Full-Time Exempt position. Must be able to work a flexible schedule including late nights, weekends, and holidays as needed.