Customer Service Representative For American Express - Work Remote - job 1 of 2

The House of Mercier is thrilled to announce an exciting opportunity for a Customer Service Representative for American Express. This fully remote position allows you to work from anywhere while providing exceptional service to one of the world’s leading financial brands. As a part of our dedicated team, you will support American Express customers with their inquiries, providing timely and accurate information about their accounts, benefits, and related services. We are looking for motivated individuals who are passionate about delivering high-quality customer service and thrive in a fast-paced environment. If you have a customer-oriented mindset and are eager to join a dynamic team, apply now to become a part of The House of Mercier!

Responsibilities

• Assist American Express customers through various communication channels (phone, email, and live chat) to address their inquiries and concerns.
• Provide information regarding account features, benefits, and services to enhance customer understanding.
• Resolve customer issues efficiently with a focus on customer satisfaction and retention.
• Document customer interactions accurately to ensure quality service and feedback for improvement.
• Participate in training sessions to continuously enhance product knowledge and customer service skills.
• Collaborate with team members to share insights and improve overall service delivery.

• No prior experience in customer service is required; however, a willingness to learn and a positive attitude are essential.
• Strong verbal and written communication skills in English; additional languages are a plus.
• A friendly and professional demeanor while engaging with customers.
• Basic computer skills and a reliable internet connection for remote work.
• Ability to work independently and manage time effectively.
• Commitment to providing excellent customer service and a desire to meet customer needs.
• Flexibility to work various shifts, including evenings and weekends, as needed.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan