Customer Service Representative For NVIDIA - Work Remote - job 2 of 2

The House of Mercier is proud to collaborate with NVIDIA to offer an exciting opportunity for a Customer Service Representative. This position allows you to work remotely, providing flexibility while being part of a cutting-edge tech company known for its innovation and excellence. In this role, you will serve as the first point of contact for customers, providing them with exceptional support regarding NVIDIA's products and services. We are looking for motivated individuals who have a passion for technology and customer service. If you are eager to help customers and are excited about working with one of the leading brands in the tech industry, we encourage you to apply!

Responsibilities

• Assist NVIDIA customers via phone, email, and live chat with inquiries related to products, orders, and technical issues.
• Provide timely and accurate information to customers, ensuring they have a positive experience.
• Resolve customer complaints and issues with professionalism and empathy, striving for customer satisfaction.
• Document all customer interactions accurately in the company’s CRM system.
• Stay updated on NVIDIA products and services to provide knowledgeable support to customers.
• Collaborate with internal teams to escalate and resolve complex customer issues.
• Participate in continuous training and development to enhance customer service skills.

• No prior experience in customer service is required, but a passion for technology and eagerness to learn are essential.
• Excellent communication skills in English, both verbal and written.
• Ability to engage with customers in a friendly and professional manner.
• Strong problem-solving abilities and the capability to handle customer inquiries efficiently.
• Basic computer skills and familiarity with customer service software is a plus.
• A reliable internet connection and a dedicated workspace for remote work.
• Flexibility to work various shifts, including evenings and weekends, as needed.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan