Dutch Speaking Customer Service for the Top Electronics Company

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Dutch Speaking Customer Service representative for a top-tier electronics company known for its cutting-edge technology and exceptional customer experience. In this role, you will serve as the first point of contact for Dutch-speaking customers, providing them with support, guidance, and solutions for their inquiries. You will be part of a dynamic team that values customer satisfaction and aims to enhance the overall experience of clients using our client's products. This position offers a unique opportunity to engage with a diverse customer base while working for a company that is at the forefront of the consumer electronics industry. If you are passionate about technology, possess excellent communication skills, and are eager to contribute to an innovative company, this opportunity may be the perfect fit for you. Join us in helping customers navigate their experiences and ensure their needs are met promptly and efficiently.

Responsibilities

• Provide exceptional customer support to Dutch-speaking clients via phone, email, and chat.
• Resolve customer inquiries and issues related to products and services in a timely manner.
• Maintain a comprehensive understanding of the product offerings and navigate the customer through various features and functionalities.
• Document customer interactions and feedback accurately in the CRM system for future reference.
• Collaborate with other departments such as technical support and sales to elevate the customer experience.
• Assist in the development of FAQs and help resources to improve customer self-service options.
• Stay updated with the latest product releases, industry trends, and customer service practices.

• Fluency in Dutch and English, both written and spoken.
• Previous experience in customer service or a related field.
• Strong communication and interpersonal skills to build rapport with customers.
• Ability to troubleshoot and resolve issues effectively and efficiently.
• Proficiency in using customer service software and tools, preferably CRM platforms.
• Excellent organizational skills with the ability to manage multiple tasks and priorities.
• A passion for technology and a willingness to learn about new products and services.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...