Dutch Speaking Customer Service For Worldwide Online Streaming Service - job 2 of 2

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Dutch Speaking Customer Service Representative for a globally recognized online streaming service. In this dynamic and engaging role, you will be the first point of contact for Dutch-speaking customers, ensuring that they receive exceptional support and assistance as they navigate the platform. This position demands a proactive and enthusiastic individual who can effectively communicate solutions and enhance customer satisfaction. As part of our mission to connect great talent with remarkable opportunities, you will play a vital role in delivering top-notch service, helping users with inquiries, technical issues, and providing insightful guidance on content offerings. If you are passionate about entertainment, possess strong communication skills in Dutch, and are eager to work in a fast-paced customer service environment, we invite you to join our team and contribute to the success of one of the leading names in the streaming industry.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat in Dutch.
• Provide accurate information about the streaming service, including subscription plans, content availability, and technical support.
• Assist customers in troubleshooting issues related to account access and streaming quality.
• Resolve customer complaints efficiently and effectively, ensuring a high level of customer satisfaction.
• Document customer interactions and feedback to identify trends and areas for improvement.
• Collaborate with team members to enhance service delivery and share best practices.
• Stay informed about the latest features and updates of the streaming service to provide relevant assistance.

• Fluent in Dutch, both spoken and written, with strong English communication skills.
• Previous experience in customer service, preferably in a fast-paced environment.
• Excellent problem-solving skills and a customer-oriented attitude.
• Ability to work independently and as part of a team in a remote setting.
• Strong attention to detail and the ability to manage multiple tasks simultaneously.
• Familiarity with online streaming services and digital content delivery is a plus.
• Availability to work flexible hours, including evenings and weekends if needed.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...