French Speaking Customer Service for the Top Electronics Company - job 1 of 2

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a French Speaking Customer Service Representative to join our team for one of the top electronics companies in the market. This is an exciting opportunity for professionals who enjoy delivering exceptional customer service while communicating in French. As a part of a rapidly growing organization, you will be responsible for providing high-level support to clients and customers while ensuring their experiences are seamless and satisfactory. This role offers you the chance to work in a dynamic environment that values creativity and innovative solutions. You will be a vital link between customers and the company, facilitating effective communication and addressing all inquiries and issues in a timely manner. Your ability to speak French fluently will be essential in helping our clients navigate their questions and concerns. Moreover, you will play a crucial role in strengthening customer relationships and enhancing overall satisfaction, which are pivotal to our business's continuing success within the consumer services industry.

Responsibilities

• Respond to customer inquiries in French via phone, email, and chat promptly and professionally.
• Provide detailed information about products, services, orders, and general inquiries to enhance the customer experience.
• Resolve customer complaints and issues in a timely manner, aiming for first contact resolution.
• Document customer interactions and maintain accurate records in the company’s database.
• Collaborate with other departments to provide customers with accurate and helpful information.
• Monitor and follow up on customer feedback to improve service quality continuously.
• Assist in developing training materials and best practices for the customer service team.

• Fluency in French, both spoken and written, is essential.
• Proven experience in customer service or a related field, particularly in consumer services.
• Excellent communication and interpersonal skills to effectively interact with customers of diverse backgrounds.
• Strong problem-solving skills and the ability to think critically under pressure.
• Ability to work in a fast-paced environment while managing multiple tasks.
• Proficiency in using customer service software and Microsoft Office Suite.
• A positive attitude and a passion for delivering outstanding customer experiences.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...