Dutch Speaking e-Cigarette Customer Support - job 1 of 3

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Dutch Speaking e-Cigarette Customer Support professional to join our dynamic team in the fast-growing vaping industry. In this role, you will be instrumental in providing outstanding support to our customers, addressing queries, and offering assistance related to e-cigarette products and services. Your fluency in Dutch will be essential as you interact with customers, ensuring their experiences are positive and informative. The ideal candidate for this position is not only passionate about customer service but also possesses a solid understanding of e-cigarettes and vaping culture. If you are someone who enjoys engaging with customers and has a keen interest in the vaping industry, we invite you to apply and become part of The House of Mercier's commitment to quality service.

Responsibilities

• Provide exceptional customer support in Dutch for e-cigarette inquiries via phone, email, and chat.
• Assist customers with product-related questions, orders, returns, and troubleshooting.
• Educate customers on e-cigarette products, usage, and best practices.
• Resolve customer complaints and issues while maintaining a positive brand image.
• Document customer interactions accurately and follow up on unresolved matters.
• Collaborate with product teams to stay updated on product features and updates.
• Provide feedback on customer interactions to improve service processes and quality.

• Fluency in Dutch is required; proficiency in English is a plus.
• Previous experience in customer service, especially in the vaping or retail industry, is preferred.
• Excellent communication skills with a friendly and professional demeanor.
• Strong problem-solving abilities and the capability to work independently.
• Understanding of e-cigarette products and vaping culture is an advantage.
• Proficient in using customer support software and Microsoft Office Suite.
• Willingness to work flexible hours, including evenings and weekends when necessary.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...