E-commerce Support Specialist - Work remote worldwide, no experience needed - job 2 of 2

The House of Mercier is thrilled to announce an exciting opportunity for an E-commerce Support Specialist position, allowing you to work remotely from anywhere in the world! This entry-level role is ideal for individuals looking to start their careers in e-commerce, as no prior experience is required. As an E-commerce Support Specialist, you will play a vital role in assisting customers with their inquiries and ensuring a seamless online shopping experience.

Join our dedicated team focused on providing outstanding service to our global clientele. We offer thorough training and resources to empower you with the skills you need to excel. If you have a passion for customer service, a desire to learn, and enjoy working flexibly from home, we would love to hear from you!

Key Responsibilities

• Respond to customer inquiries via email, chat, and social media regarding orders, products, and services.
• Efficiently resolve customer concerns and provide solutions to ensure satisfaction.
• Assist customers throughout their online shopping journey, guiding them as needed.
• Process orders and returns in accordance with company policies.
• Collect and share customer feedback to help improve our service offerings.
• Participate in ongoing training to remain knowledgeable about products and company policies.

• A strong desire to learn and develop in the e-commerce industry.
• Excellent verbal and written communication skills.
• Ability to manage tasks independently and effectively in a remote environment.
• Basic computer skills and familiarity with online shopping.
• A proactive approach to troubleshooting and customer engagement.
• Strong organizational skills with the ability to handle multiple inquiries simultaneously.
• A reliable internet connection to facilitate remote work.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan