French speaking Customer Representative for Video Game Brand

The House of Mercier is excited to announce an opening for a French speaking Customer Representative for a leading Video Game Brand. In this essential role, you will be the primary point of contact for our French-speaking customers, providing exceptional support for their gaming experiences. Your responsibilities will include managing customer inquiries, troubleshooting issues, and ensuring a top-notch experience for gamers. If you are fluent in French, passionate about video games, and committed to outstanding customer service, we invite you to join our dynamic team and contribute to an engaging gaming community.

Responsibilities

• Engage with French-speaking customers through various communication channels (phone, email, chat) to address inquiries about games and services.
• Effectively resolve customer complaints, providing solutions to enhance satisfaction.
• Offer detailed information on game features, updates, and promotions to assist customers.
• Document all customer interactions accurately in the CRM system to maintain thorough records.
• Collaborate with team members to develop and implement improved customer service practices.
• Gather and analyze customer feedback to enhance the overall support experience.
• Stay up-to-date with the latest gaming trends and product developments to provide informed support.

• Fluency in French and English, both written and spoken, is essential.
• Previous experience in customer service, particularly in the gaming or technology sector, is preferred.
• Strong communication skills with a commitment to excellent customer support.
• Ability to troubleshoot and resolve customer issues effectively.
• Familiarity with CRM systems and customer support tools is advantageous.
• A deep passion for video games and an understanding of gaming culture is a plus.
• Flexible availability to accommodate evening and weekend shifts as required.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...