French Speaking Customer Service For Online Shopping Company

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a French Speaking Customer Service Representative for a dynamic online shopping company. In this role, you will be the frontline support for customers, assisting them with their inquiries, resolving issues, and ensuring a seamless shopping experience. You will leverage your bilingual skills to communicate effectively with French-speaking customers, providing them with tailored support and guidance. This position is ideal for individuals who are passionate about customer service and thrive in a fast-paced, online retail environment. By joining our team, you will play a crucial role in enhancing customer satisfaction and loyalty, contributing to the overall success of the e-commerce venture. If you enjoy interacting with people and have a knack for problem-solving, this is the perfect opportunity for you to leverage your language skills in a supportive and innovative setting. We believe that your unique skills can greatly contribute to our mission of delivering exceptional online shopping experiences for customers around the globe.

Responsibilities

• Provide exceptional customer service support via phone, email, and chat in French.
• Assist customers with their online shopping inquiries, including product information, order status, and returns.
• Resolve customer complaints and issues in a timely and professional manner.
• Process orders and manage customer accounts effectively.
• Communicate promotions and new products to customers as needed.
• Collaborate with the logistics and returns team to ensure smooth order fulfillment and returns process.
• Document customer interactions and feedback to improve overall service quality.

• Fluent in French with excellent written and verbal communication skills.
• Strong customer service orientation and experience in a related field.
• Ability to work in a fast-paced, team-oriented environment.
• Proficient in using customer service software and online communication tools.
• Strong problem-solving skills and a proactive attitude.
• Ability to multitask and manage time effectively.
• Familiarity with e-commerce platforms and online shopping trends.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...