Norwegian Speaking e-Cigarette Customer Support

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the globe. We are currently on the lookout for a Norwegian Speaking e-Cigarette Customer Support Representative to join our team. In this role, you will be the front line of communication for customers seeking assistance with our e-cigarette products and services. You will provide outstanding support in Norwegian, guiding customers through their inquiries, troubleshooting issues, and ensuring they have a satisfying experience with our products. This position requires a candidate who is not only fluent in Norwegian but also possesses a strong understanding of customer service principles in the consumer goods industry. If you have a passion for e-cigarettes and enjoy helping customers find solutions, we would love to hear from you. Join us at The House of Mercier and be a part of a dedicated team that values excellence and innovation!

Responsibilities

• Deliver top-quality customer support in Norwegian through various communication channels (phone, email, and chat).
• Assist customers with inquiries regarding e-cigarette products, orders, and usage.
• Resolve customer complaints and issues efficiently and professionally.
• Provide detailed product information and guidance to enhance customer satisfaction.
• Maintain accurate records of customer interactions and product feedback.
• Collaborate with the product team to relay customer insights that can improve our offerings.
• Stay updated on product knowledge and industry trends to provide informed support.

• Fluency in Norwegian (written and spoken) is essential; proficiency in English is a plus.
• Experience in customer support or a related role, preferably within the consumer goods sector.
• Strong communication skills with a customer-focused mindset.
• Ability to troubleshoot and resolve issues effectively.
• Familiarity with e-cigarette products is highly desirable.
• Strong organizational skills and attention to detail.
• Willingness to work in a fast-paced environment and adaptable to change.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...