French Speaking Customer Service for the Top Electronics Company - job 2 of 2

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a French Speaking Customer Service Representative for a leading electronics company known for its cutting-edge products and exceptional customer care. In this role, you will be the first point of contact for customers looking for assistance with a wide range of products, from smartphones to smart home devices. Your proficiency in French and your ability to communicate clearly and effectively will be crucial in providing a positive customer experience. You will be joining a dynamic team committed to delivering top-notch service and support, ensuring that every customer feels valued and heard. This position offers a unique opportunity to work in a fast-paced environment, helping customers troubleshoot issues, processing orders, and providing detailed information about products. If you are passionate about customer service and excited about technology, this role is perfect for you. Your contributions will directly impact customer satisfaction and loyalty, making you a vital part of our client’s success. Join us at The House of Mercier and embark on a rewarding career in the consumer services industry!

Responsibilities

• Respond to customer inquiries in French via phone, email, and chat.
• Provide detailed product information and assistance to customers.
• Troubleshoot customer issues and work towards effective solutions.
• Process orders and returns accurately and efficiently.
• Maintain customer records in the database to ensure information is up to date.
• Collaborate with internal teams to resolve customer issues promptly.
• Monitor customer interactions to ensure a high level of satisfaction.

• Fluency in French, both written and spoken, is essential.
• Previous experience in customer service or a similar role is preferred.
• Strong communication skills and a friendly, professional demeanor.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in using customer service software and online support tools.
• Basic knowledge of consumer electronics to assist customers effectively.
• Strong problem-solving skills and a customer-oriented mindset.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...