French Speaking Customer Service For Worldwide Online Streaming Service

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a passionate and dynamic French Speaking Customer Service representative for a leading worldwide online streaming service. In this role, you will be the first point of contact for customers, providing them with exceptional support and guidance related to their streaming experience. This position offers an exciting opportunity to work in a fast-paced, customer-focused environment where your skills in French and English will be crucial in assisting a diverse audience. You will handle inquiries, resolve issues, and ensure customer satisfaction while promoting a positive brand image. Joining The House of Mercier means being part of a team that values innovation, responsiveness, and the importance of making the right connections between talented individuals and exciting job prospects. If you are looking to advance your career in consumer services with a global company, this position will allow you to showcase your expertise while contributing to the success of our clients and building great customer relationships on a worldwide scale.

Responsibilities

• Provide exceptional customer support to French speaking clients via email, chat, and phone.
• Resolve customer inquiries related to streaming services, account management, and content access.
• Educate customers on how to utilize the platform effectively and troubleshoot any issues they may encounter.
• Organize and maintain customer information and interaction records in the company database.
• Collaborate with other departments to ensure customer issues are resolved promptly and accurately.
• Gather and analyze customer feedback to improve service processes and enhance the user experience.
• Stay updated with industry trends and changes in product offerings to provide informed support.

• Fluency in French and English, both written and spoken.
• Previous experience in customer service or consumer services is preferred.
• Strong communication skills with a focus on empathy and active listening.
• Ability to navigate technology and troubleshoot streaming issues effectively.
• Proficient in using customer service software and tools for tracking and managing inquiries.
• Demonstrated ability to handle challenging situations with professionalism and calmness.
• Flexibility to work various shifts, including evenings and weekends if required.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...