French Speaking Online iGaming Customer Support - job 1 of 2

The House of Mercier is a distinguished recruitment agency focused on bridging talented individuals with extraordinary career opportunities across the globe. We are excited to offer an opening for a French Speaking Online iGaming Customer Support representative to become a vital part of our enthusiastic team. In this role, you will serve as the main point of contact for our French-speaking clientele as they navigate the thrilling world of online gaming. Your fluency in French will be key to providing exceptional customer support and ensuring that players enjoy a seamless gaming experience. This position is ideal for individuals who are passionate about customer service and ready to contribute to the rapidly growing iGaming industry. You will manage a range of customer inquiries, resolve issues, and offer guidance on our diverse gaming products. If you are eager to join a progressive agency that values talent and creativity, then The House of Mercier is the perfect fit for you.

Responsibilities

• Deliver exceptional customer support through live chat, email, and phone communication.
• Respond to customer inquiries about gaming rules, promotions, account setup, and technical issues in a professional manner.
• Troubleshoot and resolve any technical challenges that customers encounter while utilizing our online gaming platform.
• Provide thorough information about gaming products and services to enhance user satisfaction.
• Assist customers with account registration, identity verification, and financial transactions such as deposits and withdrawals.
• Maintain accurate records of customer interactions, ensuring feedback is documented to enhance service quality.
• Collaborate with team members and other departments to ensure a consistent and high-quality customer experience across all operational channels.

• Fluency in French, both written and spoken, is essential; proficiency in English is a plus.
• Experience in customer support, preferably in the iGaming or related sectors.
• Strong communication skills combined with a positive and friendly attitude.
• Ability to thrive in a fast-paced and high-pressure environment while maintaining professionalism.
• Excellent analytical and problem-solving skills to efficiently address customer inquiries and issues.
• Familiarity with online gaming environments and a genuine passion for the iGaming industry.
• Willingness to work flexible hours, including weekends and holidays, to meet customer demands.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...