French speaking Customer Service Representative for Air Conditioning Company - job 1 of 2

The House of Mercier is thrilled to announce an exciting opportunity for a French Speaking Customer Service Representative to join our dedicated team at an established air conditioning company. In this role, you will serve as the primary point of contact for our French-speaking customers, providing top-notch support for inquiries related to our air conditioning products and services. Your responsibilities will include addressing customer questions, troubleshooting issues, and ensuring that each customer has a positive experience with our brand. We are looking for a motivated individual who excels in customer service and possesses strong communication skills. If you are passionate about helping others and have a knack for problem-solving, we encourage you to apply!

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat in French.
• Assist customers with product-related questions, scheduling service appointments, and troubleshooting technical issues.
• Document all customer interactions and feedback accurately in the CRM system.
• Resolve customer complaints and concerns efficiently to enhance customer satisfaction.
• Collaborate with technical teams to ensure timely and effective service delivery.
• Maintain up-to-date knowledge of our products, services, and industry trends.
• Identify opportunities for process improvement to enhance customer experience.

• Fluency in French and English, both written and spoken, is required.
• Prior experience in a customer service role, preferably in a technical or service-oriented industry.
• Excellent communication skills with the ability to establish rapport with customers.
• Strong problem-solving abilities and a proactive approach to resolving issues.
• Proficient in using CRM software, email platforms, and Microsoft Office Suite.
• Ability to work well within a team and independently in a fast-paced environment.
• Willingness to work flexible hours, including weekends and potentially evenings.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...