Spanish speaking Technical Support Agent - job 1 of 2

The House of Mercier is seeking a Spanish speaking Technical Support Agent to join our vibrant support team. In this role, you will be responsible for providing excellent technical assistance to our Spanish-speaking customers, addressing their inquiries and resolving various technical issues. Your strong communication skills and technical insight will be crucial in ensuring that our customers receive top-tier support and have a positive experience with our products. If you are passionate about technology and have a fluent command of the Spanish language, we invite you to apply and help us enhance customer satisfaction.

Responsibilities

• Deliver high-quality technical support to Spanish-speaking customers through phone, email, and chat.
• Troubleshoot and resolve customer issues related to our products and services efficiently.
• Assist customers with product installations, configurations, and usage queries.
• Accurately document all customer interactions and maintain detailed records of issues and resolutions.
• Collaborate with technical teams to escalate and address complex customer problems.
• Provide guidance and support to customers regarding product features and best practices.
• Stay informed about product updates and advancements in the technology field.

• Fluency in Spanish and a good command of English, both written and spoken.
• Experience in technical support or customer service is advantageous.
• Strong understanding of technology, including software and hardware systems.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Capacity to manage multiple customer inquiries in a fast-paced environment.
• Willingness to work flexible hours to accommodate customer needs.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...