IT Helpdesk Support

This customer-facing IT Support role requires a highly motivated and personable individual with excellent communication and troubleshooting skills. The ideal candidate will be proficient in both written and spoken English, possess a positive attitude, and be a strong team player. Responsibilities include handling client inquiries, resolving technical problems, and providing IT support services. A broad technical skillset is essential, including a fundamental understanding of computer systems, familiarity with Windows 10/11 (Mac OS a plus), networking and cloud computing concepts, Microsoft 365, Outlook, and basic security practices. The ability to prioritize tasks, follow instructions precisely, and a strong desire to learn and improve are crucial for success in this role.

Duties/Tasks to Perform:

• Handle client inquiries
• Solve technical problems and issues
• Provide IT support services to clients

• Good investigative and troubleshooting skills (this is less a technical requirement but rather the ability to analyze and assess and understand the process of elimination in order to solve a problem)
• Excellent oral and written English skills
• Very good attitude as this will be a customer facing role
• Good team player
• Excellent communication skills
• Ability to prioritize
• Ability to follow instructions precisely
• Desire to learn new skills and improve 

Broad technical skills: 

• Fundamental understanding of computer systems
• Good familiarity with Windows 10 and 11 (Mac OS is a bonus)
• Understanding of fundamental networking concepts
• Understanding of cloud computing concepts
• Fundamental knowledge of Microsoft 365, Outlook
• Good understanding of basic security posture

Schedule: Monday through Friday from 10am to 2pm or 11am to 3pm EST

• Competitive pay in US Dollars.
• You'll get to work with some amazing, respected business professionals.
• We really value and encourage input from our team members.
• We offer different payment methods (Zelle, Face Bank, Binance)
• You'll get paid every two weeks
• We'll provide you with the necessary equipment to work: Laptop, headset, mouse, and mouse pad.
• Birthday and work anniversary celebrations.
• Alliances with many brands grant extra benefits to freelancers.
• Weekly recreation dynamics that foster a healthy work environment.