Norwegian Speaking Customer Support for a Smoke-Free Future

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Norwegian Speaking Customer Support professional to join our passionate team working towards a Smoke-Free Future. In this pivotal role, you will provide exceptional support to our customers who are engaging with smoke-free products and services. You will be the voice of the company, assisting clients in navigating their inquiries and concerns related to our innovative offerings. Your fluency in Norwegian will be crucial in ensuring clear and effective communication, enabling you to build strong relationships with our customers. This position is both rewarding and impactful, as you will contribute to a healthier future by supporting individuals in their journey toward smoke-free alternatives. If you are customer-focused, thrive in a collaborative environment, and are eager to make a difference, we invite you to apply and join The House of Mercier in our mission to promote a smoke-free lifestyle.

Responsibilities

• Provide outstanding customer support in Norwegian via various channels including phone, email, and chat.
• Assist customers with inquiries related to smoke-free products, billing, and support services.
• Guide clients through the purchasing process and provide post-purchase support.
• Resolve customer issues and concerns swiftly, ensuring a positive experience.
• Document customer interactions and maintain up-to-date records in our CRM system.
• Collaborate with internal teams to develop strategies for enhancing customer support.
• Stay informed on smoke-free initiatives and product offerings to better assist customers.

• Fluency in Norwegian (written and spoken) is essential; proficiency in English is advantageous.
• Previous experience in customer support or a similar role is preferred.
• Excellent communication skills with a focus on empathy and understanding.
• Problem-solving abilities and the capacity to manage challenging situations effectively.
• Ability to work independently in a dynamic environment.
• Strong organizational skills with attention to detail.
• Passion for promoting a smoke-free lifestyle and supporting customers in their choices.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...