French Speaking Customer Support for Online Content Creators Department

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We pride ourselves on our ability to connect ambitious candidates with top-tier organizations, helping both to achieve their goals. We are currently seeking a highly motivated French Speaking Customer Support Specialist for our Online Content Creators Department. In this role, you will be integral to our mission of providing exceptional support to our valued clients in the digital content creation space. As the face of our customer support team, you will have the opportunity to leverage your language skills to enhance the user experience for our French-speaking clientele. This is a fantastic opportunity for a passionate individual eager to work in a dynamic environment that fosters growth and innovation. You will be responsible for addressing customer inquiries, resolving issues, and providing valuable insights to help create a seamless experience for our users. Join us at The House of Mercier as we continue to empower talented individuals and support creative minds across the globe!

Responsibilities

• Provide exceptional customer support to French-speaking clients in the Online Content Creators Department.
• Respond to customer inquiries via email, chat, and phone with professionalism and courtesy.
• Troubleshoot issues related to online content creation services and provide effective solutions.
• Collaborate with team members to ensure customer feedback is communicated to relevant departments.
• Assist in the onboarding process for new users and content creators.
• Maintain accurate records of customer interactions and follow-up actions taken.
• Contribute to the development of FAQs and support documentation to improve customer experience.

• Fluent in French and English, both written and verbal.
• Proven experience in customer service or support roles, preferably in an online environment.
• Excellent communication skills with a focus on customer satisfaction.
• Strong problem-solving skills and the ability to think critically under pressure.
• Familiarity with online content creation tools and platforms is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficient in using computers and customer support software to track and resolve issues.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...