French Speaking Customer Support for Transportation Services

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We pride ourselves on connecting skilled professionals with roles that ignite their passion and align with their expertise. As part of our continued growth, we are seeking a French Speaking Customer Support representative for a leading company in the transportation services industry. In this role, you will play a vital part in ensuring customer satisfaction by providing exceptional service and support to clients who communicate in French. Your linguistic skills will be put to good use as you assist customers with their inquiries, resolve issues promptly, and maintain high standards of professionalism. We are committed to creating a dynamic work environment where your contributions are valued and where you can develop your career further. If you are a motivated and enthusiastic individual with a passion for customer service, we would love to hear from you. Join us in our mission to provide top-tier transportation services and experience the excitement of working in a vibrant team setting.

Responsibilities

• Provide exceptional customer support to French-speaking clients in the transportation services sector.
• Handle inquiries via phone, email, and chat to ensure timely responses to customer needs.
• Assist customers with reservations, cancellations, and inquiries related to transportation services.
• Resolve customer complaints and issues by determining the root cause and seeking solutions effectively.
• Maintain detailed records of customer interactions and transactions for future reference and quality assurance.
• Collaborate with other departments to communicate feedback and improve overall service delivery.
• Continuously update product knowledge to provide accurate information to clients. 

• Fluent in French (spoken and written) with excellent communication skills.
• Proven experience in customer support or a related field, preferably in consumer services.
• Strong problem-solving skills and the ability to think on your feet.
• Demonstrated ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with customer service software and ticketing systems is a plus.
• Exceptional organizational skills with the ability to manage multiple tasks effectively.
• A positive attitude and a passion for providing outstanding customer service.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...