French Speaking e-Cigarette Customer Support - job 1 of 3

The House of Mercier is an innovative recruitment agency specializing in connecting skilled individuals with exciting career opportunities across various industries. We are currently looking for a French Speaking e-Cigarette Customer Support representative to join our dedicated team. In this role, you will play a crucial part in assisting customers who use our e-cigarette products, ensuring they receive the best possible service and support. Your fluency in French will be essential as you engage with customers, answer their inquiries, and troubleshoot any issues they may encounter. This position offers an excellent opportunity to work in a rapidly growing sector while helping clients navigate their e-cigarette experiences. If you are a solution-oriented individual with a passion for customer service and a keen interest in the vaping industry, we invite you to apply to join The House of Mercier's vibrant team.

Responsibilities

• Provide high-quality customer support in French via phone, email, and chat regarding e-cigarette products.
• Assist customers with product inquiries, troubleshooting issues, and providing usage guidance.
• Resolve customer complaints professionally and efficiently to maintain customer satisfaction.
• Maintain accurate records of customer interactions and feedback to enhance service quality.
• Stay informed about new products and industry trends to provide relevant assistance.
• Collaborate with other departments to improve customer support processes.
• Contribute to the development of FAQs and knowledge base articles for self-service resources.

• Fluency in French (written and spoken) is mandatory; proficiency in English is a plus.
• Experience in customer support, preferably within the consumer goods or e-cigarette industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and the ability to handle challenging situations empathetically.
• Ability to work in a fast-paced environment while maintaining accuracy and attention to detail.
• Strong organizational skills and a proactive approach to customer service.
• Familiarity with e-cigarette products and vaping culture is an asset.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...