French speaking Technical Support Agent - job 1 of 2

At The House of Mercier, we are dedicated to bridging the gap between top talent and outstanding opportunities. We are currently seeking a French speaking Technical Support Agent who is passionate about delivering exceptional customer service. In this role, you will provide crucial technical assistance to our French-speaking customers, helping them navigate and resolve a variety of technical issues with our products. Your role will be vital in ensuring customer satisfaction and fostering positive relationships through effective communication and problem-solving skills. If you are fluent in French and have a strong understanding of technology, we would love for you to join our team!

Responsibilities

• Provide outstanding technical support to French-speaking customers through channels including phone, email, and chat.
• Efficiently troubleshoot and resolve customer concerns regarding our products and services.
• Assist customers with product installation, configuration, and usage inquiries.
• Log all customer interactions and maintain detailed records of issues and resolutions.
• Work closely with the technical and product teams to escalate and address complex issues.
• Educate customers on product features, best practices, and usage tips.
• Stay informed about product updates and advancements in technology.

• Fluency in French and a good command of English, both written and oral.
• Previous experience in technical support or customer service is highly desirable.
• Strong understanding of technology, including software applications and hardware systems.
• Excellent communication and interpersonal skills.
• Demonstrated problem-solving and analytical skills.
• Ability to manage multiple inquiries and provide timely solutions.
• Willingness to work flexible hours to ensure customer needs are met.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...