Finnish speaking Technical Support Representative

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Finnish speaking Technical Support Representative to join our dynamic team in the consumer services industry. In this role, you will be the frontline support for our valued customers, ensuring they receive exceptional assistance with their inquiries and technical concerns. As a Finnish speaking representative, you will play a vital role in facilitating clear communication and providing reliable solutions. You will have the opportunity to work within a supportive environment that promotes professional growth and development. Your contributions will directly impact customer satisfaction and loyalty as you help bridge the gap between our innovative solutions and the needs of our clients. If you are passionate about technology and customer service, and possess strong communication skills in Finnish, we invite you to apply and be part of a company that values talent and innovation, while making a meaningful difference in the recruitment landscape.

Responsibilities

• Provide exceptional customer support in Finnish via phone, email, and chat.
• Troubleshoot and resolve technical issues for customers efficiently and effectively.
• Collaborate with different departments to escalate unresolved issues and ensure customer satisfaction.
• Document customer interactions and maintain accurate records in our support system.
• Assist customers with product installation, configuration, and optimization.
• Educate customers on product features and usage to enhance their experience.
• Monitor and follow up on open support tickets to ensure timely resolution and customer feedback.

• Fluency in Finnish; both written and spoken.
• Previous experience in a technical support role is preferred.
• Strong understanding of consumer services and technology products.
• Excellent communication skills and the ability to convey technical information clearly.
• Problem-solving skills with a strong attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Flexibility to work varying shifts as needed to support customer needs.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...