Portuguese Speaking Online iGaming Customer Support - job 1 of 4

The House of Mercier is a premier recruitment agency committed to connecting talented individuals with exciting career opportunities across the globe. We are delighted to announce a vacancy for a Portuguese Speaking Online iGaming Customer Support representative to join our dynamic team. In this essential role, you will serve as the primary point of contact for our Portuguese-speaking customers as they engage with the vibrant world of online gaming. Your expertise in Portuguese will be instrumental in delivering outstanding customer service and ensuring an enjoyable gaming experience. This position is ideal for dedicated and proactive individuals who are passionate about customer support and eager to thrive in the fast-paced iGaming environment. You will manage a variety of customer inquiries, troubleshoot issues, and enhance user understanding of our gaming products. If you're looking to be part of a forward-thinking agency that values talent and excellence, The House of Mercier is the perfect place for you.

Responsibilities

• Offer exceptional customer support via live chat, email, and phone communications.
• Respond to customer inquiries regarding gaming operations, rules, promotions, and account issues promptly and professionally.
• Troubleshoot and resolve any technical issues that customers may experience while enjoying our online platforms.
• Provide informative assistance regarding gaming products and services to enhance overall customer experience.
• Assist customers with account creation, verification processes, and managing financial transactions including deposits and withdrawals.
• Maintain accurate records of customer interactions and feedback to help improve service quality.
• Collaborate with team members and other departments to ensure a seamless and high-quality customer experience across all gaming platforms.

• Fluency in Portuguese, both written and spoken, is essential; proficiency in English is a plus.
• Previous experience in customer support, ideally in the iGaming or related industry.
• Strong communication skills with a friendly and approachable demeanor.
• Able to work effectively in a fast-paced environment while maintaining professionalism.
• Excellent analytical and problem-solving abilities to efficiently address customer inquiries.
• Familiarity with online gaming environments and a genuine passion for the iGaming sector.
• Willingness to work flexible hours, including weekends and holidays, to meet varying customer needs.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...