Inbound Support Representative - Work remote, no experience needed

The House of Mercier is excited to announce the availability of the Inbound Support Representative position, designed for individuals seeking to enter the field of customer service with no prior experience necessary. This remote role offers the flexibility to work from home while interacting with our valued customers. As an Inbound Support Representative, you will play a crucial role in assisting customers with their inquiries, processing orders, and addressing any issues they may face in a courteous and efficient manner. If you have a strong desire to help others and are eager to learn, this is the perfect starting point for your career!

Key Responsibilities

• Respond to inbound customer inquiries through various channels including phone, email, and chat.
• Provide accurate information related to products, services, and order status.
• Assist in resolving customer complaints and issues, ensuring a positive experience.
• Accurately process orders and maintain organized records of customer interactions.
• Develop knowledge of our products and services to better assist customers.
• Collaborate with team members to enhance customer satisfaction and improve service processes.
• Build rapport with customers through effective communication and friendly service.

• No prior customer service experience is required; we are looking for motivated individuals.
• Excellent communication skills, both verbal and written, are essential.
• A positive attitude and a willingness to learn are critical for success.
• Ability to work independently and manage tasks in a remote work environment.
• Basic proficiency in computer skills and familiarity with online communication tools.
• A genuine interest in providing high-quality customer service is a must.
• Passion for luxury products is a plus, though not necessary.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan
• Great Salary
• Other Perks