IT Support Solutions Specialist - No experience needed - job 1 of 2

The House of Mercier is thrilled to present an exciting opportunity for aspiring IT professionals! We are looking for an IT Support Solutions Specialist to join our dynamic team. This position is perfect for individuals seeking to embark on a career in the IT sector, as no prior experience is required. In this role, you will receive comprehensive training to equip you with the skills necessary to assist our customers with their IT support needs.

You will play a critical role in delivering exceptional customer service by addressing inquiries, troubleshooting issues, and providing solutions related to various IT applications and systems. This is a fantastic chance to immerse yourself in a supportive environment, surrounded by experienced professionals ready to mentor you. If you are passionate about technology, eager to learn, and interested in making a difference in customers' experiences with their IT solutions, we invite you to apply and grow your career with The House of Mercier!

Responsibilities

• Respond to customer inquiries regarding IT support via phone, email, and live chat.
• Assist customers in navigating software applications and troubleshoot basic technical issues.
• Document customer interactions and resolutions in the support system accurately.
• Participate in training and development programs to enhance your technical and customer service skills.
• Work collaboratively with team members to ensure effective problem resolution.
• Contribute to the continuous improvement of support processes and customer satisfaction.

• A genuine interest in IT and technology.
• Strong verbal and written communication skills.
• A commitment to providing exceptional customer service.
• No previous experience required; a willingness to learn and adapt is essential.
• Ability to work effectively in a team-oriented environment.
• Basic computer skills and familiarity with software applications are advantageous.
• A proactive approach to personal development and continuous learning.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan