Italian speaking Customer Service Representative for Financial Software Company

The House of Mercier is delighted to announce an opening for an Italian Speaking Customer Service Representative for our esteemed financial software company. In this vital role, you will be the first point of contact for our Italian-speaking clients, providing exceptional support and assistance as they navigate our financial solutions. Your key responsibilities will include addressing inquiries, assisting with troubleshooting, and ensuring that customers have a positive experience with our software products. We are looking for an enthusiastic individual with a solid understanding of financial concepts, excellent communication skills, and a passion for customer assistance. If you thrive in a collaborative environment and are eager to help clients succeed, we want to hear from you!

Responsibilities

• Handle customer inquiries in Italian via phone, email, and chat, providing timely and effective support.
• Assist customers with technical issues related to our financial software, troubleshooting and resolving problems as needed.
• Document customer interactions and feedback accurately in our CRM system.
• Educate customers on software features, updates, and best practices to enhance their user experience.
• Work closely with team members and other departments to ensure seamless service delivery.
• Maintain up-to-date knowledge of our products and the financial industry to provide effective assistance.
• Gather customer insights and report suggestions for product improvements to management.

• Fluency in Italian and English, both written and spoken is essential.
• Experience in customer service, preferably in a technical or financial environment.
• Strong communication skills with the ability to explain complex concepts clearly.
• Good analytical and problem-solving skills, with a keen attention to detail.
• Familiarity with financial software or industry standards is highly desirable.
• Proficient in using CRM systems, Microsoft Office Suite, and other customer support tools.
• Willingness to work flexible hours to accommodate our customer base, including weekends if needed.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...