Spanish Speaking Customer Support for Transportation Services - job 1 of 3

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently looking for a Spanish Speaking Customer Support professional to join our proficient team in providing outstanding service in the transportation sector. In this role, you will be responsible for assisting Spanish-speaking clients with their inquiries and concerns regarding our transportation services. You'll play a key role in ensuring that our customers receive timely and effective support, contributing directly to their satisfaction and loyalty. As the first point of contact for Spanish-speaking customers, your strong communication skills will be essential in resolving issues and enhancing the overall customer experience. We are seeking individuals who are not only fluent in Spanish and English but also possess a passion for exceptional service and a desire to contribute to a collaborative team environment. If you are eager to grow your career in a fast-paced, dynamic setting with a forward-thinking company, we invite you to apply.

Responsibilities

• Deliver outstanding customer support in Spanish via phone, email, and chat for transportation services.
• Assist customers with inquiries regarding booking, cancellations, and service alterations.
• Resolve customer complaints and issues promptly to ensure high satisfaction.
• Maintain current knowledge of transportation services, policies, and regulations.
• Coordinate with internal teams to address service-related challenges effectively.
• Log all interactions and maintain accurate records in our CRM system.
• Provide feedback and insights to improve customer support processes and services.

• Fluency in Spanish (written and spoken) is required; proficiency in English is preferred.
• Previous experience in customer service or support, ideally in the transportation industry.
• Exceptional communication skills with an emphasis on customer-centric problem-solving.
• Ability to work well in a fast-paced environment and manage multiple tasks.
• Strong attention to detail and accuracy in documentation.
• Proficient in using CRM systems and standard office software.
• Flexibility to work varying shifts, including evenings and weekends as necessary.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...