Italian speaking Customer Service Representative for Financial Software Company - job 1 of 2

The House of Mercier is delighted to announce a fantastic opportunity for an Italian Speaking Customer Service Representative to join our esteemed financial software company. In this critical role, you will be responsible for providing exceptional support to our Italian-speaking customers who utilize our innovative financial software. Your main responsibilities will include addressing user inquiries, troubleshooting issues, and ensuring a seamless experience for our clients. We are seeking a dedicated and proactive individual with a strong understanding of financial concepts and a genuine passion for helping customers succeed. If you're excited about finance and technology, this is the perfect role for you!

Responsibilities

• Assist Italian-speaking customers with inquiries regarding our financial software through phone, email, and chat.
• Troubleshoot software-related issues and guide users towards solutions.
• Document customer interactions and feedback accurately in the CRM system.
• Collaborate with internal teams to improve product functionality based on user feedback.
• Provide training and resources to help customers navigate and utilize our software effectively.
• Stay updated on product enhancements and industry trends to offer informed support.
• Strive to exceed customer expectations and foster long-term relationships with clients.

• Fluency in Italian and English, both written and spoken.
• Prior experience in customer service, particularly in a financial or technical environment is preferred.
• Strong communication skills with the ability to simplify complex financial concepts.
• Analytical mindset with excellent problem-solving abilities.
• Familiarity with financial software or systems is a significant advantage.
• Proficient in CRM systems and Microsoft Office Suite.
• Flexibility to work varying shifts, including evenings and weekends if required.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...