Italian speaking Customer Service Representative for Air Conditioning Company - job 1 of 2

The House of Mercier is excited to announce a fantastic opportunity for an Italian Speaking Customer Service Representative to join our prestigious air conditioning company. In this critical role, you will be the first point of contact for our Italian-speaking customers, providing them with exceptional service and support related to our air conditioning products and services. Your responsibilities will include addressing inquiries, troubleshooting issues, and ensuring a top-tier customer experience. We are seeking a motivated and detail-oriented individual who is passionate about delivering excellence in customer service and can communicate effectively in both Italian and English. If you are dedicated to helping others and thrive in a fast-paced environment, we encourage you to apply!

Responsibilities

• Respond to customer inquiries via phone, email, and chat in Italian with professionalism and attentiveness.
• Assist customers with product information, technical support, and order status.
• Document customer interactions accurately in the CRM system for future reference.
• Resolve customer complaints and concerns efficiently while ensuring customer satisfaction.
• Collaborate with team members to improve service delivery and customer experiences.
• Maintain product knowledge to provide accurate and helpful information to clients.
• Gather feedback from customers and suggest improvements to service processes.

• Fluency in Italian and English, both written and spoken.
• Previous experience in a customer service role is preferred, especially in a technical or product-oriented environment.
• Strong communication skills and a passion for helping customers.
• Ability to remain calm and professional in high-pressure situations.
• Proficient in using CRM software and Microsoft Office Suite.
• Ability to work both independently and collaboratively in a team setting.
• Willingness to work flexible hours, including evenings and weekends as required.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...