Italian Speaking Customer Support for Transportation Services

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We pride ourselves on providing exceptional service, and we are currently seeking an Italian Speaking Customer Support representative to join a leading transportation services company. In this dynamic role, you will be vital in ensuring our clients receive the highest level of support and assistance as they navigate their transportation needs. You will leverage your communication skills and knowledge of transportation logistics to address customer inquiries effectively. The ideal candidate will be passionate about customer service, comfortable working in a fast-paced environment, and eager to contribute to a team that values collaboration and innovation. As part of The House of Mercier, you will not only facilitate excellent customer experiences but also be supported in your professional growth and development. This opportunity is perfect for individuals seeking to expand their career in the consumer services industry while utilizing their Italian language skills to make a real difference in the lives of our customers, helping them feel heard, supported, and valued throughout their transportation journey.

Responsibilities

• Provide exceptional customer support in Italian via phone, email, and chat for transportation services.
• Assist customers with inquiries related to bookings, cancellations, and service changes.
• Resolve issues efficiently, ensuring customer satisfaction by providing timely and accurate information.
• Maintain up-to-date knowledge of the company's services and procedures to guide customers effectively.
• Document customer interactions accurately in the customer relationship management (CRM) system.
• Collaborate with internal teams to address customer concerns and improve service delivery.
• Participate in team meetings and training sessions to enhance customer support skills and product knowledge.

• Fluency in Italian and English, both verbal and written, is essential.
• Proven experience in customer support roles, preferably within the transportation or consumer services industry.
• Strong communication and interpersonal skills with a customer-centric approach.
• Ability to troubleshoot and resolve issues in a fast-paced environment.
• Familiarity with CRM software and computer proficiency for logging inquiries and managing cases.
• Excellent organizational skills with attention to detail to manage multiple customer requests.
• Willingness to work flexible hours, including weekends and holidays as required.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...