Italian-Speaking Customer Support for Transportation Services - Remote Greece

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently looking for an Italian Speaking Customer Support professional to join our team in providing exceptional service in the transportation sector. This remote position based in Greece offers you the flexibility to work from home while delivering high-quality support to our clients. In this role, your primary responsibility will be to assist customers with their inquiries regarding transportation services, bookings, and general assistance. Your proficiency in Italian will allow you to communicate effectively with our diverse customer base, ensuring that their needs are met promptly and efficiently. We are seeking an individual who is passionate about customer service and has a keen interest in the transportation industry. If you thrive in a fast-paced environment and are eager to make an impact, we encourage you to apply and join our dedicated team at The House of Mercier.

Responsibilities

• Provide outstanding customer support in Italian via phone, email, and chat for transportation services.
• Assist customers with inquiries related to bookings, cancellations, and service information.
• Resolve issues and complaints effectively to ensure customer satisfaction.
• Stay informed about transportation policies and services to give accurate information to clients.
• Document all customer interactions and feedback to improve service quality.
• Collaborate with internal teams to enhance customer service operations.
• Help create and update support documentation to assist clients in navigating services.

• Fluency in Italian (written and spoken) is required; knowledge of English is an advantage.
• Previous experience in customer service or support roles is preferred.
• Strong communication skills with a focus on client care and satisfaction.
• Ability to handle multiple inquiries in a fast-paced environment.
• Familiarity with the transportation industry is a plus.
• Strong problem-solving skills and a proactive attitude.
• Organizational skills and attention to detail are essential.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...