Italian speaking Technical Support Representative

The House of Mercier is a progressive recruitment agency committed to connecting talented individuals with remarkable career opportunities globally. We are currently in search of an Italian speaking Technical Support Representative to join our enthusiastic team in the consumer services sector. In this pivotal role, you will serve as a trusted liaison for our Italian-speaking customers, addressing their inquiries and resolving technical issues with precision and care. As a representative fluent in Italian, you will ensure seamless communication and deliver effective solutions tailored to our clients' needs. You will thrive in a collaborative work environment that champions your professional growth and values your contributions. Your role is essential in fostering customer satisfaction and loyalty, enhancing the overall client experience with our innovative solutions. If you have a passion for technology and customer service, and possess strong communication skills in Italian, we encourage you to apply and become part of a company that values talent and innovation while making a significant impact in the recruitment field.

Responsibilities

• Deliver outstanding customer support in Italian through phone, email, and chat interactions.
• Effectively troubleshoot and resolve technical inquiries and issues for customers.
• Collaborate with other departments to escalate and manage complex problems, ensuring customer satisfaction.
• Document all customer interactions accurately and maintain detailed records in our support database.
• Assist customers with product installation, configuration, and optimal usage.
• Provide guidance to customers on product features to enhance their experience and satisfaction.
• Monitor, follow up, and close open support tickets to ensure timely resolutions.

• Fluency in Italian; both written and spoken.
• Experience in a technical support or customer service role is preferred.
• Good understanding of consumer services and technology solutions.
• Effective communication skills, with the ability to explain complex technical concepts simply.
• Strong problem-solving skills and keen attention to detail.
• Able to work independently and collaboratively in a dynamic, fast-paced environment.
• Willingness to work flexible hours to accommodate customer support needs.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...