Norwegian Speaking Customer Service For Airline Company

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a motivated and enthusiastic Norwegian Speaking Customer Service Representative to join a leading airline company. This role is ideal for individuals who are passionate about providing exceptional service in a fast-paced environment. As a representative, you will serve as a crucial point of contact, facilitating clear communication between customers and the airline. Your ability to converse fluently in Norwegian and English will be essential in addressing customer inquiries, resolving issues, and enhancing their travel experience. Working in a dynamic team environment, this position provides the opportunity to connect with a diverse clientele and develop valuable skills within the travel and tourism sector. If you thrive in a customer-focused role and are looking for an opportunity to advance your career within the airline industry while being supported by The House of Mercier, we encourage you to apply and become a key contributor to our client's success.

Responsibilities

• Provide exceptional customer service to airline passengers through various communication channels, including phone, email, and chat.
• Assist customers with flight bookings, cancellations, and changes to itineraries in a timely manner.
• Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction.
• Provide information regarding flight schedules, baggage policies, and travel regulations to customers.
• Work collaboratively with team members to improve customer service processes and enhance customer experience.
• Maintain accurate records of customer interactions and transactions in accordance with company policies.
• Stay updated on the latest airline guidelines, policies, and services to provide accurate information.

• Fluency in Norwegian and English, both spoken and written, is required.
• Experience in customer service, preferably within the airline or travel industry, is a plus.
• Strong communication and interpersonal skills to effectively interact with customers.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in using customer service software and Microsoft Office applications.
• Strong problem-solving skills and a proactive approach to addressing customer needs.
• Flexibility to work various shifts, including evenings, weekends, and holidays as required.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...