Portuguese speaking Customer Service Representative - job 1 of 3

The House of Mercier is pleased to announce a fantastic opportunity for a Portuguese Speaking Customer Service Representative to join our vibrant team. In this essential role, you will be responsible for providing exceptional support to our Portuguese-speaking customers, ensuring that their inquiries and needs are addressed with the utmost care and professionalism. Your main duties will include managing customer inquiries, resolving any issues, and contributing to an outstanding customer experience. We are looking for a friendly, motivated, and communicative individual who is passionate about helping others. If you possess the required language skills and thrive in a customer-focused environment, we would love to hear from you!

Responsibilities

• Respond to customer inquiries via phone, email, and chat in Portuguese promptly and professionally.
• Assist customers with product questions, order processing, and troubleshooting.
• Document customer interactions accurately in the CRM system for future reference.
• Handle customer complaints with care and resolve issues effectively, ensuring customer satisfaction.
• Collaborate with team members to enhance service delivery and improve processes.
• Stay informed about company products, services, and policies to provide accurate information.
• Gather customer feedback and suggestions for continuous improvement of services.

• Fluency in Portuguese and English, both written and spoken.
• Experience in a customer service role is preferred but not mandatory.
• Strong communication skills with an emphasis on customer satisfaction.
• Problem-solving abilities and a calm demeanor under pressure.
• Proficient in using CRM software and basic computer applications.
• Ability to work independently and as part of a collaborative team.
• Willingness to work flexible hours, including evenings and weekends as required.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...