Spanish Speaking Customer Service For Online Travel Platform

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Spanish Speaking Customer Service Representative for an online travel platform who will help travelers navigate their journeys with ease and satisfaction. In this role, you will play a vital part in enhancing the customer experience by providing expert assistance in Spanish, ensuring that all inquiries and concerns are addressed promptly and efficiently. The ideal candidate will not only have fluency in both Spanish and English but will also possess strong communication skills and a passion for travel. As part of our team, you will be supported by a dynamic group of professionals dedicated to creating meaningful connections between candidates and employers. Join us at The House of Mercier and be a part of a mission that transforms the way individuals explore the world while contributing to a global community of travelers. Your contribution will be essential in maintaining the high standards of service our customers expect, helping us to build long-lasting relationships and ensuring the ongoing success of the travel platform.

Responsibilities

• Provide exceptional customer service in Spanish to assist customers with their travel inquiries.
• Respond to customer emails, phone calls, and chat messages promptly and professionally.
• Resolve customer issues and complaints with empathy and understanding.
• Manage bookings and modifications for customers on the online travel platform.
• Educate customers about travel options, policies, and promotions.
• Collaborate with team members to improve customer service processes and strategies.
• Maintain accurate records of customer interactions and transactions.

• Fluency in Spanish and English, both written and spoken.
• Proven experience in customer service, preferably in the travel or consumer services industry.
• Strong communication skills and the ability to convey information clearly.
• Proficiency in using computers and online communication tools.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Problem-solving skills with a focus on customer satisfaction.
• A passion for travel and knowledge of travel-related services and destinations.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...