Spanish Speaking e-Cigarette Customer Support - job 1 of 2

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a motivated and dynamic Spanish Speaking e-Cigarette Customer Support representative to join our passionate team. This role is crucial in ensuring that our customers receive exceptional support and guidance regarding our range of e-cigarette products. The ideal candidate will be fluent in Spanish and English, have a genuine passion for customer service, and possess a good understanding of the e-cigarette industry. You will be working remotely, collaborating with a diverse team to enhance customer experience while driving the brand’s mission of providing high-quality and satisfying products. If you are a problem solver with strong communication skills, this is a fantastic opportunity to grow your career within a leading recruitment agency that is making waves in the consumer services sector. Join us in our quest to make a difference in the lives of our customers while positively impacting the global community.

Responsibilities

• Provide exceptional customer support via phone, email, and chat in both Spanish and English.
• Assist customers with product inquiries, technical issues, and order tracking.
• Educate customers on e-cigarette products and usage to ensure compliance and safety.
• Maintain up-to-date knowledge of product offerings, promotions, and regulations.
• Record and manage customer interactions in the CRM system efficiently and accurately.
• Collaborate with team members to resolve complex customer issues promptly.
• Contribute to the development of support materials and FAQs to enhance customer experience.

• Fluency in both Spanish and English, with excellent verbal and written communication skills.
• Previous experience in customer service, preferably in the consumer products sector.
• Strong understanding of e-cigarette products, vaping, and related regulations.
• Proficient in using CRM software and other customer support tools.
• Ability to work independently and remotely, managing time effectively.
• Excellent problem-solving skills with a customer-centric mindset.
• Strong organizational skills and attention to detail.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...