French Speaking e-Cigarette Customer Support

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a French Speaking e-Cigarette Customer Support representative to join our team. In this role, you will be the frontline representative for our valued customers, providing exceptional support and assistance regarding our e-cigarette products. As a member of our team, you will play a crucial role in fostering positive relationships with customers, addressing their inquiries, and ensuring they have a seamless experience with our brand. You will work in a dynamic and fast-paced environment, collaborating with various teams to guarantee customer satisfaction. Your fluency in French is essential, as you will be communicating with a diverse clientele. If you are passionate about providing excellent service, have an interest in the consumer services industry, and want to be part of an innovative recruitment agency, this could be the perfect opportunity for you. Join us at The House of Mercier and help us shape the future of customer support in the e-cigarette sector.

Responsibilities

• Provide prompt and accurate responses to customer inquiries in French via phone, email, and chat.
• Assist customers with product selection, usage instructions, and troubleshooting issues related to e-cigarettes.
• Resolve customer complaints by determining the cause of the problem and developing a solution.
• Maintain a high level of product knowledge to effectively assist customers with questions about features and benefits.
• Document customer interactions and feedback to inform product improvements and enhance service delivery.
• Collaborate with team members to improve processes and increase overall customer satisfaction.
• Stay updated on industry trends and changes within the consumer services sector to better assist customers.

• Fluency in French (written and spoken) is mandatory; proficiency in English is a plus.
• Previous experience in customer support or a related field preferred.
• Strong communication and interpersonal skills to build rapport with customers.
• Ability to work independently and as part of a team in a fast-paced environment.
• Excellent problem-solving skills and the ability to think critically under pressure.
• Familiarity with e-cigarette products is highly desirable but not essential.
• Flexibility to work various shifts, including evenings and weekends, as needed.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...