Portuguese Speaking Online iGaming Customer Support

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a passionate and dedicated Portuguese Speaking Online iGaming Customer Support representative to join our dynamic team. In this role, you will be the first point of contact for customers navigating the diverse world of online gaming. Your exceptional communication skills in Portuguese will enable you to provide top-quality support while representing the interests of our esteemed clients. This is a fantastic opportunity for those who thrive in fast-paced environments and are eager to make a difference in the iGaming industry. You'll be responsible for resolving customer inquiries, providing guidance on gaming products, and ensuring a delightful user experience. If you are excited about the prospect of working with a forward-thinking recruitment agency and enjoy engaging with customers, this role is tailor-made for you. Join us at The House of Mercier, where we prioritize talent and reject mediocrity in the pursuit of finding the perfect career match for individuals worldwide.

Responsibilities

• Provide exceptional customer support through various channels including live chat, email, and phone calls.
• Respond to customer inquiries regarding gaming rules, promotions, and account issues in a timely manner.
• Troubleshoot and resolve technical issues faced by customers during their online gaming experience.
• Deliver accurate information regarding gaming products and services to enhance customer understanding and satisfaction.
• Assist customers with account creation, verification, and management tasks including deposits and withdrawals.
• Maintain detailed records of customer interactions and feedback to improve services and support.
• Collaborate with other team members and departments to ensure a consistent and high-quality customer experience throughout the gaming platforms.

• Fluency in Portuguese, both written and spoken, is essential; proficiency in English is a plus.
• Previous experience in customer support, preferably in the iGaming or related industry.
• Excellent communication skills with a friendly and approachable demeanor.
• Ability to work in a fast-paced and high-pressure environment while maintaining composure.
• Strong problem-solving skills and an analytical mindset to effectively address customer concerns.
• Familiarity with online gaming platforms and a passion for the iGaming industry.
• Flexibility to work various shifts, including weekends and holidays, to meet customer needs.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...