Technical Support Specialist - Work remote worldwide, no experience needed. - job 1 of 5

The House of Mercier is looking for a passionate Technical Support Specialist to join our team! This is a fantastic opportunity to work remotely from anywhere in the world, providing you with the flexibility you need. We welcome individuals with no prior experience, as we are dedicated to training and helping you develop the skills necessary to be successful in this role.

In this position, you will assist our customers with their technical inquiries, ensuring they receive effective solutions and a positive experience. Your ability to communicate clearly and empathetically will be key to helping clients navigate various challenges. Join us at The House of Mercier and be a part of a team that values growth and innovation!

Responsibilities:

• Provide technical assistance to clients via email, chat, and phone.
• Diagnose and troubleshoot software and hardware issues efficiently.
• Guide customers through step-by-step solutions with patience and clarity.
• Keep detailed records of customer interactions and support provided.
• Stay updated with our products and services to provide accurate information.
• Collaborate with team members to enhance customer service processes.
• Engage in ongoing training opportunities to improve technical knowledge.

• Excellent communication skills, both written and verbal.
• Strong desire to help others and provide exceptional customer service.
• Basic understanding of computer systems and common software applications.
• Ability to learn quickly and adapt to new technologies.
• Effective problem-solving skills and attention to detail.
• Access to a stable internet connection and a personal computer.
• Self-motivated with the ability to work independently.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan