Desktop Support Engineer

You may know us as FIJI Water, POM Wonderful, Justin Wine, Teleflora and Halos Citrus, but we’re all Wonderful – and we have a great opportunity for a Desktop Support Engineer.

The Wonderful Company is looking to add a dynamic Desktop Support Engineer to our team! This person will provide front-line support services for The Wonderful Company Employees. If you are a self-starter who is able to work independently while prioritizing various tickets, we want to hear from you!

This position will be based at our West Los Angeles HQ and working 5 days per week in the office.

• Install and troubleshoot software - antivirus, firewall, Anti-Spyware, etc...
• Repair and configure Information System Hardware
• Troubleshoot and repair broken or defective computer hardware ensuring the functionality of computers and computer related equipment throughout the organization
• Computer moves, adds & changes
• Reload operating systems
• Install and configure software for The Wonderful Company based on the information systems policies and procedures
• Assist with Network Administration including new user setup and removal, active directory moves, adds & changes, windows general troubleshooting
• Printer maintenance - moves, adds, changes, toner/ink supply management
• Backup for general telephones including:
  • Telephone new user setup & training
  • Telephone general troubleshooting
• Coordinate with vendor for service / repair
• Physical Layer (Wiring) Connectivity
• Mobile device management

• A.A degree or degree from Technical Trade School and 1 to 3 years of experience in related field or equivalent combination education and experience
• A+ Certification preferred
• Working knowledge of Microsoft Products - Word, Excel, Access, Outlook, PowerPoint, etc
• Basic understanding of computer hardware, diagnosing/replacing faulty components, and knowledge of Windows, macOS, and Linux basics
• Experience with software installation, OS troubleshooting, user account management, system restores, and Active Directory (password resets, account unlocks, group policies)
• Basic knowledge of IP addressing, DNS, DHCP, subnetting, Wi-Fi vs. wired troubleshooting, and diagnostic commands (ping, ipconfig, tracert)
• Experience with ITSM/ticketing systems (ServiceNow, Zendesk, Jira) and remote desktop tools (RDP, TeamViewer, BeyondTrust)
• Knowledge of basic cybersecurity principles (password policies, phishing awareness, MFA), antivirus management, and security scans
• Experience installing/troubleshooting printers, scanners, and network/local printer setups
• Familiarity with PowerShell or batch scripting; IT automation knowledge is a plus
• Strong communication, customer service mindset, patience, and ability to follow structured procedures

Pay Range: $25.00 - $28.00/hour. Final compensation will be dependent upon skills & experience.

• Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including: 
  • 24/7 online physician consultations 
  • virtual mental health resources 
  • life coaching 
  • engaging employee community groups 
  • cash rewards for healthy habits and fitness reimbursements 
  • library of on-demand fitness videos 
• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units. 
• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses. 
• Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward. 
• Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace. 
• Building a Healthy Society: We focus on improving the social determinants of a healthy society-quality education and medical care, economic mobility, and a healthy environment-to help build thriving communities. Wonderful CSR
• Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities. 

Headquartered in Los Angeles, The Wonderful Company is a privately held $6 billion global company dedicated to harvesting health and happiness around the world through its iconic consumer brands. The company’s 10,000 employees worldwide are committed to bringing consumers everywhere the freshest, most wholesome pistachios, citrus and pomegranates; bottling the finest water and wines; and creating colorful bouquets that are sure to touch the heart. This commitment is reflected in the company’s market share: Wonderful Pistachios is America’s No. 1 tree nut and America’s fastest-growing snack; Wonderful Halos is the No. 1 mandarin orange in America; POM Wonderful is the No. 1 100% pomegranate brand in America; FIJI Water is America’s No. 1 premium imported bottled water brand; JUSTIN Wine has the No. 1 Cabernet Sauvignon in California; and Teleflora is the world’s leading floral delivery service.

The Wonderful Company’s connection to consumers has health at its heart and giving back in its DNA. The company has a long-standing commitment to corporate social responsibility, including more than $2.5BN invested in education, health and wellness, community development, and sustainability initiatives across California’s Central Valley, Fiji, and the world. To learn more about the company’s corporate social responsibility impact, visit csr.wonderful.com.

To learn more about The Wonderful Company, its products, and its core values, please visit wonderful.com, or follow The Wonderful Company on LinkedIn, Facebook, Instagram, and Twitter.

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

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