System Administrator

Working at Thoropass

Thoropass makes it as easy to do the right thing as it is to check a box. Our team members believe that partnership lightens the load. Not everyone can be an expert at everything – lending each other support in areas of weakness strengthens everyone’s offering. We collaborate openly and enthusiastically; without ego. Thoropass makes it as easy to do the right thing as it is to check a box.

What We Do

At Thoropass, we’re compliance experts, so you don’t have to be. Pairing easy software that’s always getting smarter with expert guidance and continuous monitoring, we integrate into your process to prepare you to pass any audit every year with flying colors. Hundreds of growing companies use Thoropass’s compliance automation platform, expert services, auditors, and partner ecosystem to get and stay compliant over the lifetime of their business. We offer SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, and other InfoSec and privacy frameworks.

We are a rapidly expanding team based in New York. We were founded in May 2019 and raised our Series C funding in November 2022. Our top investors include J.P. Morgan, PayPal Ventures, Fin Capital, Centana, and Bain Capital. We're growing customers and revenue dramatically and we’re poised for continued break-out growth in 2023 and beyond.

Responsibilities:

• Support a user base of 250 remote employees in Latam, US, and elsewhere for all things IT. 
• Install, manage, upgrade, integrate, and configure existing and new software applications, currently just over 200 products
• Perform employee onboarding and offboarding procedures, including setup and configuration in both software and hardware
• Troubleshoot hardware and software issues in a mostly Apple environment
• Monitor system performance and identify anomalous activities
• Document helpdesk tickets, support issues, and technical specifications
• Compliance related activities such as assigned access reviews, hardware reports, etc. 
• Coordinate with vendors and evaluate applications as needed
• Manage user access to applications and resources
• Contract and cost negotiations to renew key applications
• Document processes and IT workflows.
  
  

Experience/Qualifications:

• • Bachelor’s degree in computer science, IT, system admin, or closely related field (or equivalent experience or certifications such as A+, Security+, Network+, others)
  • 4 to 6 years of system administration experience or related helpdesk experience
  • Experience with Macs and Windows laptops, mobile device management (MDM) solutions, Microsoft, Google workspace, Slack, Jira ticketing, anti-virus solutions, data loss prevention solutions, multi-factor authentication, and single-sign-on solutions
  • Strong troubleshooting and communication skills

LATAM Compensation:

• Competitive base salary
• Exceptional private healthcare
• Early equity in a fast-growing company
• Hybrid work-from-home model
• Unlimited PTO
• Home office equipment
• Monthly wellness and home Wi-Fi stipend