IT Systems Analyst

Are you passionate about technology and enjoy helping people in a fast-paced, challenging environment? If so, we have an exciting opportunity for you to join our employee-owned team as a Systems Analyst!

As a Systems Analyst at TKDA, you will collaborate with IT professionals to provide both on-site and remote technical support to a diverse group of Architects, Engineers, Planners, and Scientists. 

Work Arrangement: Flexible/hybrid work arrangements (3 days in office / 2 days remote per week) will be considered for self-starter and self-sufficient professionals who have demonstrated an ability to work and/or learn successfully in a remote work environment.

2025 Location Note: We are moving! Currently still in downtown Saint Paul, we will be fully moved in at our new HQ in the South Loop neighborhood of Bloomington by April 2025. Check out more about our new office! TKDA HQ 2025

• Providing desktop support, including installation, troubleshooting, and maintenance of PC hardware, software, and computer system applications.
• Setting up and configuring equipment at workstations and in conference rooms.
• Orienting others on the proper use of equipment.
• Maintaining, prioritizing, and resolving daily service requests.
• Conducting diagnostics and performing necessary application and system upgrades.

• Managing and resolving service requests and incidents.
• Configuring and maintaining workstations and conference room equipment.
• Coordinating with internal teams and external vendors to ensure successful implementation of new systems or upgrades.
• Designing and documenting system solutions, including workflows, diagrams, and specifications.
• Developing and executing test plans to validate system functionality and performance.
• Monitoring and troubleshooting system issues, ensuring timely resolution and minimal disruption to operations.
• Conducting training sessions to ensure end-users are proficient in using systems.
• Staying updated on industry trends and emerging technologies to provide innovative solutions.
• Ensuring systems are secure, compliant, and aligned with organizational standards and policies.
• Creating and maintaining comprehensive documentation, including user guides and training materials.
• Analyzing existing systems to identify inefficiencies and recommend improvements.
• Collaborating with other IT team members to improve processes and systems.

• Associate degree and/or Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in systems analysis, design, or related roles.
• Experience with Exchange online administration, Windows Server Operating Systems, and SharePoint administration.
• Proficiency with Active Directory services such as DHCP, DNS, and group policy.
• Strong understanding of system development life cycle (SDLC) methodologies.
• Thorough working knowledge of Microsoft Operating Systems and Microsoft Office Suite applications (Teams, Excel, Word, Outlook, PowerPoint, etc.).
• Proficiency in analyzing and documenting workflows and business processes.
• Experience with system integration, testing, and troubleshooting.
• Good understanding of Information Technology Infrastructure Library (ITIL) best practices.
• Excellent problem-solving and critical-thinking skills.
• Strong interpersonal and customer service skills demonstrated by a positive, helpful demeanor.
• Ability to communicate technical information, both verbal and written to a wide range of end-users.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Strong organizational skills and attention to detail.
• Ability to work independently or within a team setting.
• High attention to detail and commitment to quality.
• Proactive mindset with a focus on continuous improvement.
• Ability to lift, carry, and transport computer equipment weighing up to 60 pounds.

• Previous experience providing IT support to CAD users.
• Previous experience providing technical support to remote users.
• Experience with cloud-based technologies and platforms (e.g., AWS, Azure).
• Knowledge of scripting and automation tools (e.g., Python, PowerShell).
• Understanding of cybersecurity best practices and compliance frameworks.
• Microsoft Operating System Certification(s).
• Microsoft Office Suite Certification(s).
• A+ Certification.
• Previous experience in a hybrid work environment.

Join Our 100% Employee-Owned Firm

At our company, every employee is an owner. From the front desk to the corner office, every one of our 430+ professionals thrive on collaboration and holistic development. Our success is collective, and so are the rewards.

Comprehensive Benefits

Health Benefits: Enjoy medical, dental, vision, and life insurance from day one

Annual Incentive Plan: Eligible for discretionary bonuses

HSA Contributions: Receive monthly employer contributions if you choose an HSA-eligible plan

401(k) Match: Get employer matching on your 401(k) deferrals

ESOP: Benefit from our Employee Stock Ownership Plan, funded entirely by company profits

Paid Time Off: Accrue PTO based on your professional experience and enjoy eight paid holidays per year

Upon receiving a formal offer, you will get a personalized Total Compensation Overview (TCO) to see how everything adds up and what it looks like to be part of our community.

*Pre-Employment Screening*

Upon acceptance of a conditional offer of employment, the selected candidate will be required to complete a standard pre-employment background screening, which consists of Social Security verification, educational verification, review of criminal convictions, and driving history.

*Notice to Recruiters and Placement Agencies*

TKDA will not accept unsolicited resumes from recruiters or placement agencies unless a service agreement is in place. In the event TKDA receives an unsolicited resume without a service agreement in place, TKDA will not be obligated to pay a service fee of any amount nor will TKDA be held liable to terms or conditions under any agreement of any kind that has not been authorized in writing by a TKDA officer.