Senior US Benefits Specialist - job 1 of 2

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. As a Senior Benefits Specialist, you'll not only design and administer impactful benefits programs for our US employees, but you'll also be a key player in shaping a culture of care within a company that's constantly innovating and redefining the industry. If you're driven by the opportunity to make a tangible difference and thrive in a dynamic, high-growth environment, this is your chance.

About this roll* (Responsibilities):

Benefits Management:

• Administer US employee benefits (health, 401(k), etc.) using Workday and vendor systems.
• Optimize Workday for efficient benefits processes and reporting.
• Ensure compliance with all relevant regulations (ACA, COBRA, etc.).
• Manage vendor relationships and resolve any issues.
• Handle benefit invoices and procurement processes.

Program Development & Analysis:

• Evaluate and implement new benefit vendors and programs.
• Analyze market trends and benchmark studies to ensure competitive offerings.
• Assess plan costs and utilization, and propose improvements.
• Develop recommendations for benefit plan design changes.

Process Improvement & Project Management:

• Streamline benefits processes and transition tasks to Toast's Talent Operations team.
• Provide benefits expertise for internal improvement projects.
• Manage benefits projects, track progress, and ensure timely completion.

Employee Support & Communication:

• Address employee inquiries and assist with life event changes.
• Create and maintain clear employee communications and intranet resources.
• Resolve escalated employee issues with vendors and brokers.

Open Enrollment:

• Lead the annual US open enrollment process.
• Coordinate system and payroll updates for plan changes.
• Develop and execute effective employee communication strategies.

Do you have the right ingredients*? (Requirements)

• Bachelor's degree in HR, Business Administration, or a related field.
• 5+ years of experience administering employee benefits programs in a corporate or consulting environment.
• Strong knowledge of benefits laws and regulations, including federal, state, and local regulations (e.g., ACA, COBRA, HIPAA, ERISA).
• Excellent analytical, problem-solving, and project management skills.
• Proficiency in Google Suite, Microsoft Excel, and HRIS systems (Workday a plus).
• Experience with benefits administration in a high-growth environment is a plus.

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

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