Customer Success

At Trackier, we’re building SaaS (software as a service) products that are used in more than 20+ countries across the world. Over the last 8 years, Trackier has helped create industry standards in Performance Marketing and Mobile Marketing products and have helped brands grow their website conversions through partners by our suite of products across Performance, eCommerce, Mobile.

Trackier is Customisable Performance Marketing Software used by Ad Networks, Agencies and Advertisers to manage publisher relations. The Trackier Performance Marketing Platform enables you to create, automate, measure, and optimize all of your marketing Campaigns, Publishers, and advertisers, creatives and conversions in one place.

What you'll do:

• Help build loyalty by creating an excellent relationship with the customers
• Analyze and identify new areas for optimization following data analysis.
• Conduct client training sessions and product demonstrations
• Document solutions and maintain knowledge base
• Share insights for product improvement
• Work with Support, Product, and Engineering teams
• Support knowledge sharing initiatives
• Participate in workflow optimization

• 6+ years of relevant experience in a B2B SaaS Startup.
• B.Tech or equivalent practical experience is mandatory.
• Experience of handling a team of customer success managers.
• Basic knowledge of REST APIs and ad technologies
• Working knowledge of attribution methodologies
• Experience with technical troubleshooting
• Experience with google products like GTM, google ads, Google analytics
• Hands on experience with API, using postman.

Who you are:

• Fluent English (verbal and written) – a must
• Strong problem solving abilities
• Service and Detail-oriented mindset
• Ability to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency, and decisiveness
• Aptitude to multitask with a high volume of tasks
• Team player with solid communication and presentation skills
• Demonstrates a patient and empathetic approach to client needs
• Basic knowledge of HTML, CSS, and JavaScript and how the SaaS works.

• Medical Insurance.
• 5 days working culture.
• Best in industry salary structure.
• Sponsored trips.