Operations Implementation Specialist

About Us

As the leader in data privacy, TrustArc automates and simplifies the creation of end-to-end privacy management programs for global organizations. TrustArc is the only company to deliver the depth of privacy intelligence, coupled with the complete platform automation, that is essential for the growing number of privacy regulations in an ever-changing digital world. We have a global team across the Americas, Europe, and Asia, TrustArc helps customers worldwide demonstrate compliance, minimize risk, and build trust. For additional information visit www.trustarc.com.

We invest in our team member’s work-life balance, with paid time off, flexible working hours, and a work from home environment. We support employees with their own industry specific learning. We have virtual team events such as trivia games, celebrating “international pet day”, lunch’n’learns, exercise classes, Women at TrustArc ERG, and many more.

All of our above initiatives and employee support is in line with our seven core values: Customer Obsessed, Fearless, Accountable, Collaborative, Agile, Transparent and Effective. We like to encourage our employees to end each day with the question: “Which value(s) did I demonstrate today?” And we acknowledge exceptional work through our semi-annual awards, which includes a paid vacation!

Job Overview

TRUSTe is looking for an Operations Implementation and Documentation Specialist to join its Global Privacy Solutions Team. We are looking for candidates with outstanding organizational skills, keen attention to details, knowledge in various ERP systems and passion to work in a dynamic team.

What You Will Do

* Primarily support the Technical Account Management (TAM) Team in implementing and setting up TrustArc products for clients.

* Provide top-quality technical support and troubleshooting to ensure client success with TrustArc products.

* Quickly acquire in-depth product knowledge through hands-on experience and collaboration with subject matter experts.

* Actively work and communicate with team members to ensure timely and effective task delivery.

* Perform other related functions as assigned.

What You Will Bring

* Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, or related fields.

* Front-end web development experience.

* Advanced knowledge of web technologies, including HTML, CSS, FTP, cookies, and web beacons.

* Proficiency in text editors (Sublime), photo editing tools (Photoshop, Illustrator, GIMP), and testing platforms (Browserstack).

* Intermediate to advanced JavaScript knowledge.

* Experience with ERP systems such as Netsuite, Jira, and Salesforce.

* Proficient in Microsoft Office, particularly Excel, with intermediate to advanced skills.

* Understanding of technological platforms, especially online ad-serving systems on desktop and mobile.

* Strong problem-solving skills and attention to detail, with the ability to develop creative solutions for complex issues.

* Excellent command of written and verbal American English grammar and usage.

* Ability to effectively communicate technical concepts in a clear and concise manner.

* Strong project management and organizational skills.

* Self-motivated and able to work independently while maintaining cross-functional collaboration.

Preferred but not required:

* 2-3 years of experience in online advertising, email, marketing, or software technical support

* Functional work experience in privacy management systems

* Understanding of data privacy management practices

What We Offer

Competitive compensation

Health, Vision and Dental Care

PTO Program

Computer + Welcome Package

Work from Home as choice

Continuing Education Program

Opportunities to participate in philanthropic activities

Opportunities to participate in health-focused activities- mindfulness, wellness, activity lifestyle

Php 20,000 employee referral program

Excited about the opportunity, but worried you don’t meet all the requirements? Apply anyway and give us both the chance to find out!

Equal Opportunity

TrustArc is proud to be an Equal Opportunity Employer and is committed to a diverse and inclusive workplace. We believe that a successful organization is one that celebrates its employees for who they are, who they love, and the unique lens through which they experience the world. TrustArc does not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or other legally protected status. We understand that our differences make us better. They empower us to learn from each other, lean on each other, and create a product and community that models the behavior we hope to see in others.

If you need reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, contact us at hr@trustarc.com and describe the specific accommodation requested for a disability-related limitation. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process