Manager, Fraud Quality Operations

About the role and why it’s unique:

• Lead the design and management of comprehensive training and quality assurance programs for Fraud & Payments Operations, driving team performance and operational excellence.
• Build and mentor a high-performing team of trainers and QA specialists, empowering them with the skills, tools, and knowledge to succeed in a fast-paced environment.
• Collaborate with leadership to set and monitor key performance indicators (KPIs) for training effectiveness and quality assurance, implementing improvements as needed.
• Stay at the forefront of learning and QA innovations, ensuring that training methods and processes align with industry best practices and evolving operational needs.

Who you are:

• 3+ years of experience in training and quality assurance, with proven success in leading learning and performance management teams.
• Expertise in designing and delivering training programs, with the ability to develop both in-person and online learning solutions.
• Experienced with building training and QA plans that support business goals and optimize team performance.
• Passion for mentoring and empowering others, with the ability to lead, inspire, and elevate teams in a dynamic operational environment.

Even better if you have:

• Experience in Fraud and Payments or industries like online sports betting or daily fantasy, with a deep understanding of operational challenges in these areas.
• A qualification in training design or delivery, with additional experience in developing online learning modules.
• Strong knowledge of QA systems and metrics, with a data-driven approach to assessing and improving team performance.
• A keen interest in staying current on learning/QA trends and innovations, with a proactive approach to integrating new methodologies and technologies.

Our target starting base salary range for this position is between $92,000 and $103,500, plus target equity. The starting base salary will depend on a number of factors including the candidate’s skills and experience, among other things.

What we can offer you:

• Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)
• 16 weeks of fully paid parental leave
• A $500 home office allowance
• A connected virtual first culture with a highly engaged distributed workforce
• 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents

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