IT Support Tech

Unison Infrastructure is looking to hire an experienced support tech to join the Technology department, US and Internationally. The position is responsible for providing support to the end-user on hardware, software, and network-related problems, answering end-user questions, maintaining infrastructure policies and procedures, and providing problem resolutions with all aspects of information technology related matters.

RESPONSIBILITIES

Technical Support:

·         Serve as the primary technician for helpdesk support services.

·         Assist employees with computer, IT-related issues, and inquiries via phone or remote platforms.

·         Create, modify, and manage user accounts and services across cloud platforms.

Administer and troubleshoot:

·         Office 365 suite (Exchange, SharePoint, Teams, etc.)

·         Microsoft EntraID

·         Virtual desktop environments and remote desktop technology

·         Network components, including firewalls, switches, and wireless networks.

·         Set up, configure, deploy, and relocate IT hardware, including desktops, laptops, printers, and mobile devices.

Policy Management and Compliance:

·         Conduct phishing simulations and provide end-user training based on results.

·         Identify, report, and respond to cybersecurity threats.

·         Manage Identity Protection and Governance for Office 365.

·         Research and design compliance policies, including GDPR and related security challenges.

·         Collaborate with business leaders and the CTO to establish and refine incident response protocols.

Policy Coordination:

·         Attend and coordinate policy development meetings.

·         Summarize meeting outcomes and provide technical recommendations.

·         Work with stakeholders to develop and document IT policies.

Documentation and Coordination:

·         Document system configurations, procedures, and solutions.

·         Ensure timely resolution of requests with high-quality outcomes.

·         Coordinate and create scopes of work with telecom contractors and other vendors.

REQUIRED SKILLS AND EXPERIENCE

Technical Qualifications:

·         Minimum 5 years of experience in IT support roles, with a focus on Office 365 and security.

·         Proficient in troubleshooting Windows servers, Windows 10/11.

Strong knowledge of:

·         Cloud computing solutions

·         Network components (firewalls, switches, VPNs)

·         Video conferencing systems and mobile devices (iOS, Android).

·         Advanced proficiency in Office Suite (Word, Excel, Outlook, etc.).

·         Experience setting up and managing phishing simulations and conducting follow-up training.

Soft Skills:

·         Exceptional communication skills to explain technical concepts to non-technical employees.

·         Quick analytical response to resolve issues effectively.

·         Ability to prioritize, organize, and meet established deadlines in a fast-paced environment.

·         Self-motivated with a problem-solving mindset.

WHY JOIN US?

·         Competitive compensation.

·         Professional development opportunities.

·         A dynamic, collaborative team environment.

·         Emphasis on work-life balance and inclusivity.