Front Office Coordinator/Medical Assistant, PRN

At Shore Medical Group, you can learn, grow and make a lasting impact on patients and families. You’ll experience the support of a collaborative work environment and a sense of collegiality unlike any other. Our comprehensive system has many locations and practice options to choose from throughout the beautiful Eastern Shore of Maryland.

Work Schedule: This position is per diem. Must be willing to travel to the various Medical Practice sites.  D

General Summary

Under moderate supervision performs a variety of front and back-office duties in the clinic. Provides initial preparation of patients prior to the physician’s encounter; assists physician in patient care activities; performs procedures under the supervision of physician; provides health education under the supervision of physician. Schedules appointments, completes registration, collects co-payments, processes referrals and discharges patients at visit completion.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Takes vitals on all patients to include height, weight, blood pressure and temperature. Completes patient history, medication documentation, and other orders as instructed by the provider,
• and assists provider during physical exams and procedures.
• Maintains patient charts and ensures information is filed/scanned accurately and ensures that charts for outside physicians are prepared for that day with appropriate forms and documentation.
• May perform point of care testing, phlebotomy and specimen collection, assists the providers with basic routine tests, injections and procedures (ECGs, Blood Glucose, etc.), and accurately documents results, as needed.
• Operates and maintains clinical equipment and notifies management of issues or concerns.
• Restocks and prepares exam rooms for the next day according to par levels. Notifies staff member responsible for ordering supplies when appropriate.
• Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients. Performs data entry of patient demographic information, and types of letters and faxes information as needed.
• Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information. Receives and documents patient responsible payments including co-payments, past balance payments, and other patient-responsible charges.
• Schedules patients for physician visits, maintains and updates appointment calendars, and contacts patients to verify appointments.
• Processes all referral requests by physicians and patients within a timely manner and according to clinic procedure.
• Coordinates files and office information – updates charts, labs, x-rays, dictated notes, etc., and pulls and prepares charts for current and follow-up appointments.
• Discharges each patient via established policies, including charge entry for current visit if appropriate, facilitation of ancillary procedures as necessary.
• Performs other duties as assigned.

Required:

• High School diploma or equivalent required.
• Successful completion of a formal medical assistant training program required.
• One year of clinical experience may be accepted in lieu of program completion.
• One (1) year of customer service experience required.  
• Current BLS certification or obtained prior to providing direct patient care is required.
• Travel to other SRH locations may be required.

Preferred:

• One (1) year relevant front-desk experience preferred.  Experience within a healthcare environment preferred.
• Previous experience using a business office suite, such as Microsoft Office, is preferred.
• Knowledge of medical terminology preferred.
• Certification as a Medical Assistant, preferred.
• Certification in scheduling and registration preferred.