Lead Enterprise Applications Engineer

Position Overview:

The Information Technology team is seeking a highly collaborative, motivated, experienced, and skilled Lead Applications Engineer to take ownership of solution design, configuration, and support of Oracle Netsuite, Salesforce, and other applications core to the enterprise and manufacturing functions. This role requires a seasoned professional who can provide strategic guidance, lead cross-functional teams, and deliver innovative solutions that align with business objectives. In the future this position will lead a small team of engineers.

The ideal candidate possesses deep functional expertise in Manufacturing business processes, with a proven track record of navigating, extending, and customizing Oracle Netsuite and Salesforce.

• Serve as the primary subject matter expert (SME) and lead advisor for Netsuite and Salesforce, ensuring alignment with business goals and best practices.
• Guide solution design and oversee complex implementations, integrations, and system enhancements.
• Collaborate with business stakeholders to understand their requirements, analyze business processes, and identify areas for improvement or automation.
• Analyze and document business processes, translating them into comprehensive functional specifications and solution designs.
• Configure and customize our Enterprise Applications to address business requirements, including setting up workflows, data structures, and security configurations.
• Conduct in-depth analysis of business processes and translate them into functional specifications for system enhancements or modifications. This may involve creating documentation such as functional designs, process flows, and use cases.
• Lead resolution of issues and provide support to end-users during system implementation, upgrades, and day-to-day operations.
• Provide tier3 support and troubleshooting assistance to end users and technical analysts to ensure smooth operation of our enterprise applications. Responsible for working with vendor support to resolve critical issues in a timely manner. Ensure system performance, reliability, and scalability.
• Collaborate with technical teams to facilitate the integration of our enterprise applications with each other or other systems or applications. This may involve defining interface requirements, coordinating data mappings, and assisting in the testing and validation of integrations.
• Monitor system performance, troubleshoot issues, and recommend and implement system enhancements or optimizations to improve efficiency, usability, and business processes.
• Maintain accurate documentation of system configurations, customizations, and changes. Generate reports and provide data analysis to support decision-making processes and business operations.
• Play a key role in scoping and planning of upgrades, analyzing patches, and implementing new features and enhancements.
• Document design decisions, development activities, and configurations for future reference. Share knowledge and expertise with other team members and provide guidance on development best practices. 

• Bachelor's degree in a related discipline and 6 years' experience in a related field, or equivalent experience.
• 6+ years of experience in Oracle Netsuite and Salesforce administration and development.
• In-depth understanding of NetSuite and Salesforce, including data models, efficient querying of data using the appropriate query language for the platform (Oracle SQL or SOQL), scripting within these platforms, and customizing the platforms and various modules within them.
• Understanding of software development methodologies.
• Requires strong leadership skills to lead issue analysis, conduct demonstrations and trainings, and interface with internal stakeholders.

• Preferred experience in Planning, Product Lifecycle Management, with a focus on optimizing processes and driving efficiency.
• Relevant industry knowledge of widely used systems that support Manufacturing processes.
• Strong Technical Analysis skills in an application development / ERP implementation environment.
• Use of MS Office Suite products, including PowerBI.
• Experience understanding complex business needs, designing effective solutions, and troubleshooting issues that may arise during development and implementation. 

About the Company:

Velo, Velo3D, Sapphire and Intelligent Fusion are registered trademarks of Velo3D, Inc. Without Compromise, Flow, Flow Developer, and Assure are trademarks of Velo3D, Inc.

With the only SupportFree laser powder bed fusion capability, we enable on-demand manufacturing of production quality Titanium, Inconel, and Aluminum parts with an unprecedented degree of design freedom and quality control. The VELO3D award-winning solution includes an integrated offering of hardware and software: Sapphire® metal AM production printer, Flow™ print preparation software, Assure™ quality assurance and control system, and an integrated manufacturing process that runs throughout the printing operation.

Our team enjoys excellent benefits including healthcare coverage and 401(K) employer contributions. We believe in transparency and recognizing exceptional efforts through our monthly all-hands meetings and team member appreciation awards.

Our job titles may span more than one career level. The starting base salary for this full-time position is between $165,000 and $190,000. This salary range reflects the minimum and maximum target for this position in the U.S. The actual base pay is dependent upon many factors, such as work experience, job-related skills, related education, work location, and market demands. The base pay range is subject to change and may be modified in the future. In addition to a competitive base salary and a comprehensive benefits package, this position may be eligible for other forms of compensation such as participation in a bonus and equity program, as applicable.

Velo3D provides equal employment opportunities to all employees and applicants for employment without regard to, and prohibits discrimination and harassment based on, race, color, religion, age, sex, national origin, disability, medical condition, genetic information, military or veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.